Frequently Asked Questions (FAQ) - Acqualive Group USA
Do Acqualive Filters contain BPA and Xenoestrogens?
All our filters are made of non-toxic materials that do not release BPA, xenoestrogens or phthalates in water.
What’s the Difference between Acqualive Filter & a Conventional Filter?
The big difference in our filters is in choosing each component to deliver the Perfect Water. Our technology is unique and patented and every filtration system composition is unique, every step has been rigorously thought out using natural components that replicate the natural filtration process of the best natural sources of ionized alkaline water on the planet! Acqualive filters take care of each step to deliver the best water features. Our ceramics are unique, as are all internal candle components. To top it off, our reservoirs are totally toxin-free, just like every filter component, and this will give you all the security you need to store the perfect water and safely serve every family every day!
When do I need to change the filters? How long do they last?
Our Fresh Line filter elements have an estimated service life of 1,500 liters (400 gallons) or 6 months, whichever comes first.
How can you tell if Acqualive really offers alkaline water?
You can measure daily pH indices using pH meters. They can be easily found at aquarium stores.
Do I need a Drinking Fountain to have a filter?
Our filters are designed to be the most practical and advanced solutions possible for you. This means that on many of our models you do not have to use any type of equipment other than the filter itself. Of course, if you already have a water cooler or would like a filter that would be adaptable to this type of equipment, we also offer this option, after all, many like ice water. All gallons compatible with Mineral Water are compatible with the V10 with Linker and V6 with Linker systems. Simply purchase the Filter of your choice and use it with the water cooler you have at home or you wish to purchase (we do not currently sell the cooling water coolers at your discretion). We have the option of using Flow Pral in Side-by-side Refrigerators and Industrial Drinking Fountains or even compressors you already have at home, in this case, we suggest contacting our commercial for a better evaluation: 407-809-7842
Do you have the product ready for delivery? What’s the deadline for arrival?
We are the Official Store of Acqualive, having our Distribution Center in Florida. All our products are prompt delivery with immediate dispatch after card approval or bank slip payment. Delivery times may vary by zip code, but we have good logistics partners that allow us to offer the lowest price with the highest security.
Will I receive Tracking on Shipping?
After completing your purchase, you will receive an email confirming your order, an email containing the invoice and as soon as it is dispatched, another email with the tracking code for each movement of the goods.
What is the warranty on the machine?
Our filters have the incredible 50-year mark against manufacturing defects and a 90-day satisfaction guarantee or your money back! We strongly believe in product quality and always want you to be confident that our goal is your satisfaction and health! To keep your warranty active for all this time, you need to keep the refills up to date.
What water should I use for my machine?
You will not need to buy more water in supermarkets, nor will you have to purchase any different water. Our filters can be supplied with tap water from your own home. But, attention! Water needs to be potable for greater product efficiency.
What is Filter speed?
An average of 4 liters of water is filtered per hour.
Do I need to hire an installer to assemble my filter?
Not! All our models offer the same quality and water treatment technology. Regardless of the model, you purchase you will have the best glass of water in the world. The differences between them boil down to aesthetics, size, and adaptability. Enriched with minerals, totally free of chlorine and heavy metals, with a filtering process that does not allow even the smallest known bacteria, with negative PRAL, rich in antioxidants, six times more hydrating than ordinary water, this is alkaline water exclusive ionized Acqualive Filters. We have a team of consultants on hand to provide you with personalized service and help you find the best solution for your needs, whatever it may be, we are convinced that any of our ionizer models will provide you with important health gains and if will fit within your budget. Have questions about the installation? Give us a call at (407) 289-0321.
What precautions should I take to keep my filter working?
The processes are simple. We recommend cleaning the refills every 15 days. Already the complete cleaning we recommend that it is done at least once a month. As for the other parts, you can sanitize separately every 2 months or when you find it necessary. Keep him in the shade.
If I Drink alkaline water, won’t I’ll alkaline my stomach?
This is a great question we are asked daily, along with the question of the usefulness of drinking alkaline water if the stomach is a naturally acidic spot. Let's start by answering about the possibility that alkaline water will alkalize your stomach and the answer is no! Ionized alkaline water does not block acid production in the stomach, quite the contrary, the stomach continues to produce acid. If you take an alkaline medicine that has the power to block or reduce the production of acids, then you may have stomach problems because your stomach needs to have an ideal amount of acid for digestion. As we said, alkaline water does not alkalize the stomach, so what does it do when it gets there? It makes your stomach needs to produce more acids and every time the body produces an acid molecule for digestion, it produces a bicarbonate molecule for the body, aiding and creating an alkaline reserve for your blood.
Drinking Alkaline water will alkaline my blood?
You may be asking, “Is it safe to drink a lot of alkaline water? The answer is, it depends! Are we talking about ionized alkaline water? If so, you can rest easy and drink ionized alkaline water from ionizing filters since it’s balanced to be perfect. It has the right ingredients, you can drink without worry. Although, as is well known, nothing excess is good. But if you're talking about home-made recipes like those made with baking soda or ‘chemically’ you'd better cut back on your consumption. Those alternatives don’t have the proper nutrition and balance to be healthy in the long term. Always test your water to confirm it’s a true alkaline with a negative PRAL.
Can you freeze or boil alkaline water?
We always encourage the use of alkaline water not only for hydration but for food preparation and recipes. Not only can you use Acqualive filter water to prepare all your food, from hot and boiled foods (such as coffees, stews, soups) to extremely cold foods (such as juices and ice cream). Because it has negative PRAL (Click here and understand what PRAL is and why it is so important) ionized alkaline water of Acqualive Filters has great alkalizing power, it can remain alkaline even with changing temperatures. Your coffee or juice will be healthier, richer and much tastier because, with the high filtering power of the ionizers, the water is completely free of chlorine and contaminants, which ultimately change the properties and taste of food.
What are the Filters made of?
Our filters are made of various materials ideal for use, all are BPA free (BPA is short for Bisphenol A, a chemical present in plastic that is banned in many countries because it is associated with hormonal problems and even cancer). If a filter is made of plastic, it may end up contaminating the filtered water again. We use clay, glass and glass acrylic as raw materials, thus ensuring that our products are 100% safe in relation to the type of material used and that the filtered water will remain perfect for consumption even when stored in the appliance.
If I drink chlorine-free water, am I safe from chemical compounds?
Not completely! Not drinking chlorine water is critical to your body's proper functioning, but if you still bathe in untreated water to eliminate it, you can absorb even more chlorine than ingesting it. Remember that our skin absorbs the substances that come in contact with it, this can bring various skin problems like allergies. In addition, if you take hot showers, chlorinated water vapor is inhaled, which can pose several risks to your lung capacity, especially if you already have breathing problems. The solution is simple, just purchase a shower filter, Acqualive Shower Care, which eliminates one hundred percent of the chlorine in the water and you already notice the difference in your hair, skin and breathing in the early days.
Can Children drink alkaline water?
Acidification is part of the aging process, a newborn child is alkaline while an old one is acidic, meaning the more we acidify our diet the faster we get into the aging process. Therefore, an alkaline diet (water and alkaline foods) is extremely important from the beginning of the child's life. Thus she grows up and becomes a much more disease-resistant adult. And of course, it brings all the benefits to the little ones it brings to the adults. Wealth in essential minerals hydrates up to six times more. Alkaline has alkalizing power, is an antioxidant, fights disease. Anyway, it's perfect for all ages. But here is a warning. It is always worth remembering that children under six months do not need any food other than breast milk, this even includes water. Only give other foods to babies if they are older than six months or under medical consultation.